Frequently Asked Questions
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How long does it take to process an order?
Order processing takes 2 to 6 business days. Order processing time does NOT include shipping transit time. Print orders are not processed or shipped on weekends. Shipping transit time only affects shipping times, not process production times.
What are the shipping options?
- USPS Economy - 5 to 10 business days (Available only for photographic prints on paper, 8x10” and smaller)
- Standard Economy - 5 to 7 business days
- Quick - 3 Business Days or Less
- Express - Next Day (or 2 Business Days where Next Day is not available.
What do I do if something is damaged in shipping?
Please email us at Hello@MoondropApps.com if you have any trouble with your order.
Is international shipping available?
Currently we only ship domestically. International shipping is coming soon.